Information of NAVITIME eSIM Contract
NAVITIME eSIM is provided based on the following contents.
In the event of any discrepancy between the Japanese-language version of this document separately established by the Company and this English version, the Japanese-language version shall prevail; provided, however, that where this English version sets out conditions more favorable to you, those conditions shall apply.
Name of telecommunications service provider : NAVITIME JAPAN Co. Ltd. No.: A-24-12445
The party to the contract for the Service is NAVITIME JAPAN Co., Ltd. Customer support operations for the Service are performed by Voye Global Connectivity Ltd., which NAVITIME JAPAN Co., Ltd. has entrusted with such operations.
Contact information for telecommunications service provider : NAVITIME eSIM Customer Support (operated by Voye Global Connectivity Ltd. on behalf of NAVITIME JAPAN Co., Ltd.) (Business hours: 24 hours a day)
E-mail address : support@voyeglobal.com
Description of telecommunication services
Name : NAVITIME eSIM
Type : MVNO service
Service : The plan you have purchased from our lineup. For the plan lineup, the data allowance and the price, please refer to the plan list on the Service.
Expiration date : The number of days of the plan you purchased, counted from the date and time on which the first communication using this service is made through a telecommunication line.
*If the customer does not start using the service by the expiry date of the eSIM profile, the customer may not be able to use the service.
*Please note that this is a best-effort type service; therefore the communication speed is not guaranteed.
*This service uses cellular phone signals. Service may not be available even within the service area, when the cellular phone signals are obstructed by buildings or when indoors.
*This service does not support voice calls including emergency calls such as 110 and 119.
*When the data communication used within one day exceeds the daily allowance stated on the Service, the communication speed will be reduced for the remainder of that day.
*The terms of use and the privacy policy established by Voye Global Connectivity Ltd. shall also apply to your use of this service.
Matters sufficient to identify the contract
Order number beginning with "GES" (May be required for inquiries.)
Explanation regarding timing and method of fee payment
A fee will be charged upon signing the contract and will be settled by the method specified on the service screen. For the fee amount, please refer to the plan list on the Service.
Explanation concerning the planned timing of starting the services
A QR code and activation code for setting up the NAVITIME eSIM will be sent to the e-mail address you registered immediately after the purchase procedure is completed. Once the customer has completed the activation procedures noted on this page, the NAVITIME eSIM will be available for use.
Contact information, methods, and conditions for contract cancellation and contract modification
The contract cannot be modified. The contract may be cancelled, and the usage fee refunded in full, only where the purchased plan remains entirely unused, meaning that the eSIM profile has not been installed and no communication using the Service has been made. Cancellation cannot be carried out by the customer on My Page; please contact the customer support desk at the e-mail address stated above.
Matters concerning the initial contract cancellation
NAVITIME eSIM is a service that is not subject to the initial contract cancellation system.
Communication Restrictions
NAVITIME JAPAN Co. Ltd. ("the Company") will reduce the communication speed of the Service for the remainder of the day if the data communication used within one day exceeds the daily allowance stated on the Service. For the daily allowance of each plan, please refer to the plan list on the Service.
Revised on March 1st, 2026