Terms of Service

This eSIM data communication service (hereinafter referred to as "the Service") is provided in accordance with these terms of use (hereinafter referred to as "the Terms") established by the Company. The Company refers to NAVITIME JAPAN Co., Ltd., which has its head office at 3-8-38 Minami-Aoyama, Minato-ku, Tokyo.

You agree to use the Service in accordance with the Terms. If you start using the Service, you are deemed to have accepted the Terms. In the event of any discrepancy between the Japanese-language version of the Terms separately established by the Company and this English version or any other language version translated from it, the Japanese-language version shall prevail; provided, however, that where this English version sets out conditions more favorable to you, those conditions shall apply.

Article 1. Service Overview

The Service is a communication service using eSIM that can be used in the countries and regions separately specified by the Company.
The communication line provided is selected by the Company.
You must use the Service by your own responsibility and shall use the Service lawfully and solely for your own benefit.
The Company may entrust all or part of the operations relating to the provision of the Service, including customer support, to a third party designated by the Company. Even in such a case, the Company remains the counterparty to the User Agreement and bears responsibility for the provision of the Service to you.
The terms of use and the privacy policy established by Voye Global Connectivity Ltd. shall also apply to your use of the Service.

Article 2. Establishment of the User Agreement

You must apply according to the method specified by the Company, such as filling in the prescribed information on the online application screen specified by the Company and sending it to the Company.
The agreement between the Company and you on the use of the Service (hereinafter referred to as "the User Agreement") shall be established at the point when the Company has sent a notice of acceptance to you after you have applied to enter into the Terms and have completed payment.
The contract period shall be stipulated for each individual service for which you have applied. The contract period begins on the date and time at which the first communication using the Service is made through a telecommunication line.
You represent that you are of legal age and have the capacity to accept the Terms and enter into a binding agreement with the Company. You may not use the Service in case you are not of legal age.
The Company may provide you with the information to be contained in the document on the terms of transaction set forth in Article 26-2 of the Telecommunications Business Act by posting them on the Service or sending an e-mail to the e-mail address you entered pursuant to the provisions of Article 26-2, Paragraph (2) of the same act, instead of delivering such documents.

Article 3. Prohibited Matters

You must not do any of the following with respect to the Service.

Use the Service in a scope purpose manner or method that differs from the conditions stipulated in the Terms;
Allow third parties to use through any method such as relicensing or lending;
Interfere with the operation of the Service or damage or potentially damage the credibility of the Service;
Perform acts that violate or may violate laws and regulations;
Infringe restrict interfere with or potentially infringe on the rights of the Company or third parties; or
Perform any other acts that the Company deems inappropriate.

Article 4. Precautions

All or part of the Service may not be available depending on the information terminal used and other functional limitations of the information terminal or your configuration of the information terminal.
You must activate the eSIM to use the Service. The activation of the eSIM may require stable internet connection.
When the mobile network provider identifies a massive volume of data communication the communication volume for the line may be limited without prior notice in order to maintain network quality and fair usage of radio waves. For this reason the internet connection may be lost or the communication speed may decrease.
The Service may be negatively affected or may not be able to be used indoors underground tunnels building shades mountainous areas sea areas crowded areas rural areas and other areas where it is difficult to transmit radio waves and/or other forms of communications even within the service area.
The Company may restrict communications for a certain period of time if you reach the limits or restrictions on communications set forth in the User Agreement. The conditions of such restrictions are as stated on the Service.
Even during the period of the User Agreement if the communication terminal connects to the communication network by a method other than the method designated or instructed by the Company communication charges such as overseas data roaming charges may be charged by the telecommunication carrier used.
Regardless of the date you actually start using the Service you may only use the Service for the duration of the User Agreement.
The service does not allow voice calls (including emergency calls such as 110 and 119).

Article 5. Fees Related to the Use of the Service

You shall pay the usage fee for the Service to the Company by the method specified by the Company. The usage fee and payment method shall be as stated separately on the Service or the Company's website.
You may request a full refund of the usage fee by contacting the customer support desk specified on the Service, provided that the purchased plan remains entirely unused, meaning that the eSIM profile has not been installed and no communication using the Service has been made. Once the eSIM profile has been installed or the first communication has been made, no refund shall be made, except where the Company confirms a defect that prevents you from using the Service.

Article 6. Interruption of the Service

The Company may interrupt the provision of all or part of the Service without prior notice to you if any of the following situations occurs.

When performing regular or emergency maintenance or inspection of the systems or telecommunications facilities for providing the Service;
When the provision of the Service is impossible due to natural disasters fires power outages riots cyberattacks etc.;
When the provision of the Service is impossible due to failures of telecommunications facilities;
When the provision of the Service is impossible due to failures of telecommunication lines computers or other communication means;
When communications are restricted in the event of an emergency etc.; or
When the provision of the Service is impossible due to other reasons not attributable to the Company.

Article 7. Change of the Service

The Company may change the Service at its discretion without prior notice to you.
The Company shall not be liable for any damages incurred by you in connection with the change the Service.

Article 8. Termination of the User Agreement

The User Agreement shall be terminated in the event of any of the following.

When the use period provided for in the User Agreement has expired; or
In the event you delete the eSIM Profile related to the User Agreement.

In the event there is unused capacity in the User Agreement such unused capacity shall automatically be extinguished upon termination of the User Agreement.

Article 9. Intellectual Property Rights

All rights including intellectual property rights related to the Service belong to the Company or third parties who have licensed the Company to use such intellectual property rights etc.

Article 10. Handling of Information Related to Customers

The Company shall properly manage the information related to customers that the Company obtains through the provision of the Service in accordance with the Terms and the Privacy Policy specified by the Company. Where the Company entrusts operations to a third party pursuant to Article 1, Paragraph 4, such information may be handled by the entrusted party to the extent necessary for the entrusted operations, under the supervision of the Company. You shall use the Service only after reading and accepting the contents of the Privacy Policy.
If the Company provides information obtained by using the Service to third parties (except when providing to third parties based on the Privacy Policy) regardless of whether or not processing as statistical data is performed the Company shall anonymize such information appropriately and shall not re-identify such anonymized information. In addition when providing such information to third parties the Company shall prohibit them from re-identifying such information by contract. The Company shall not provide your personal information to third parties without following the provisions of the Privacy Policy.
The Company may utilize statistical data created based on the information in the preceding paragraph without any restrictions.
If you opt out by using a method specified by the Company on your information terminal the Company will not obtain information (excluding access logs) from your information terminal thereafter.

Article 11. Warranty and Liability

In the event that the Company makes representations regarding internet or communication/data speeds, etc. for the Service, such representations refer to the maximum speeds, and the Company does not guarantee that the represented speeds, etc. will be provided in the use of the Service.
The communication/data speeds specified by the Company on the Service is a best effort. The Company does not make any guarantees regarding the communication/data speeds of the Service.
The Company shall not be liable for any damages arising in connection with the use of the Service or inability to use the Service, except as expressly provided in the Terms and in cases where there is willful misconduct or gross negligence on the part of the Company.
The Company does not warrant anything regarding the accuracy, completeness, safety, suitability or effectiveness of the Service for your specific purpose, etc., nor does it warrant that there is no infringement of third parties' rights (including without limitation, intellectual property rights) in the Service, that there are no defects in the Service, or that the Service operates without defects.
The Company shall not be liable for any damages arising in connection with interruption of the provision of all or part of the Service due to any reasons (including without limitation, reason listed in Article 6), unless there is willful misconduct or gross negligence on the part of the Company for causing such interruption.
If a contract between you and the Company based on the Terms falls under a "consumer contract" as defined in the Consumer Contract Act (Law No. 61 of 2000), any provision that completely exempts the Company from liability in the Terms shall not apply. In this case, if you incur damages based on breach of contract or tort by the Company, unless there is willful misconduct or gross negligence on the part of the Company, the Company shall only be liable for direct and ordinary damages that you actually incurred and such liability for compensation shall not exceed an amount equivalent to the usage fee which has actually been paid by you.

Article 12. General Provisions

Unless you have obtained the prior written consent of the Company, you shall not assign your contractual status related to the use of the Service to a third party, or transfer, pledge, or entrust all or part of your rights or obligations to a third party.
If you violate any of the provisions of the Terms, the Company may immediately suspend or terminate the provision of the Service to you without any notice.
The Company may change the Terms without your consent by publishing or notifying you on the Service or on the Company's website related to the Service or by any other method that the Company deems appropriate, if any of the following circumstances applies. The changes will take effect from the time specified by the Company separately. Please check the Terms from time to time and use the Service only after accepting their contents.

When the change of the Terms is in line with the general interests of customers; or
When the change of the Terms does not contradict the purpose of the contract for providing the Service, and is reasonable in light of the necessity, appropriateness and other circumstances of the change.

The price list, the cautions and other descriptions that the Company displays on the Service constitute part of the Terms. Please use the Service in compliance with such descriptions, etc.
Even if any provision or part thereof of the Terms is determined to be invalid or unenforceable by the Consumer Contract Act or other laws and regulations, it shall not affect the validity of any other provision or part thereof of the Terms.
The Terms shall be interpreted in accordance with the laws of Japan.
If a lawsuit becomes necessary regarding the Service, Tokyo District Court shall have exclusive jurisdiction as the court of first instance.

Revised on March 1st, 2026